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resident specialist
Resident Specialist
Erica Sanchez
Denver, CO
Apr 18, 2026
Salary Range:
$25.00 - $28.00 hourly
Job Closing Date:
May 18, 2026
Up to 20%
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Resident Specialist

Erica Sanchez
Apply Now
TBD - Denver
$25.00 - $28.00 hourly
Apr 18, 2026
On Site Position Full Time

Position Overview

As a Resident Specialist, you’ll be the heart of the resident experience—serving as the primary point of contact for current and prospective residents. You’ll lead daily interactions, ensure smooth move-in and move-out processes, manage community events, and resolve resident concerns with empathy and professionalism. Your ability to foster connection, maintain accurate records, and uphold community standards will directly impact resident satisfaction and the overall success of the property.

Key Responsibilities

  • Serve as the main point of contact for all resident needs, from leasing to maintenance requests

  • Maintain a strong and welcoming community presence through regular resident engagement

  • Coordinate resident move-ins and move-outs

  • Assist with lease renewals and rent collection, addressing delinquencies and violations

  • Support the eviction process as needed in partnership with management and legal teams

  • Communicate clearly with residents about policy updates, events, and community notices

  • Host and coordinate on-site resident events to promote community connection

  • Perform daily property inspections to ensure cleanliness, safety, and curb appeal

  • Maintain accurate resident data using AppFolio property management software

  • Collaborate with leasing and maintenance teams to meet operational and cultural goals

  • Provide livability feedback to development teams to improve future communities

  • Support leasing activities by assisting with tours, lead follow-up, and application processing

Performance Metrics

  • Resident retention and renewal rates to include meeting occupancy goals 

  • Timely resolution of resident requests and concerns

  • Accuracy of resident records and AppFolio data

  • Resident satisfaction, as measured by reviews and survey results

  • Cleanliness and compliance scores from internal site audits

Qualifications

  • 2+ years of experience in property management or customer service

  • Excellent communication skills—written, verbal, and interpersonal

  • Strong problem-solving ability and emotional intelligence

  • Proficient in Microsoft Office; AppFolio experience is a plus

  • Professional appearance and demeanor

  • Ability to work independently and as part of a team

  • Valid driver’s license, proof of insurance, and reliable transportation required

  • Must work Saturdays

  • Must be eligible to work in the United States

Core Values

  • Thoughtfulness: Keep the property welcoming and residents top of mind

  • Care: Provide friendly service and uphold community cleanliness

  • Accountability: Take ownership of daily responsibilities and team support

Education

High School or Equivalent

Rent Discount

Up to 20%

Experience

Entry Level

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About Erica Sanchez

Places Management wasn't born in a boardroom. It started with a problem.

In 2016, our founder Darsey Nicklasson was managing her own boutique properties in Colorado Springs when she noticed something troubling: the available management options simply weren't built for communities like hers. Large companies prioritized massive complexes, while smaller operators lacked the systems to deliver consistent results.

"If we want something done right," she decided, "we'll have to build it ourselves."

By creating Places Management, Darsey learned the value of customer service, creating a true community, treating each unit as though it was her own home, and that boutique properties deserve just as much attention as big complexes.

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