Are you ready to elevate your career in the multifamily industry and embrace the excitement of being a Service Director? Join our dynamic team where innovation meets service excellence!
As a Service Director, you'll be at the forefront of creating an unmatched living experience for our residents. From overseeing maintenance operations to fostering a collaborative team environment, every day brings a new adventure.
Picture yourself as the go-to problem solver, ensuring that our community is not just a place to live, but a vibrant and thriving hub of happiness. This isn’t just any role – it’s a chance to combine your leadership skills, technical expertise, and a dash of creativity, all while being empowered to make a lasting impact. If you thrive on challenges, value teamwork, and have a passion for delivering top-notch service, this role is your ticket to a fulfilling and fun career in the multifamily industry.
Join us in redefining the standard of living – because, at Vita, your story is as exciting as the homes we build for our residents! Apply now and embark on a career where every day is a new opportunity to shine.
Benefits:
- Training and Development – We invest in training programs, certifications, and skill-building technology to grow your knowledge
- Clear Career Path – Mentorship Programs
- Supportive Work Culture – collaborative team, transparent communication, and mutual respect among colleagues and supervisors
- Recognition – praise, awards, and advancement opportunities
- Great Compensation – monthly bonus, on-call reward, sign-on bonus and housing discount
- 3 weeks paid vacation
- Free health insurance plans
- Dental and vision insurance
- 401(k) & 401(k) matching
- Retirement plan
Zocalo Community Development is seeking a Service Director (Maintenance Director) to support our 55+ Active Adult Community located in Littleton, CO.
Zocalo is a next-generation real estate company, joining social purpose with profitability, that creates sustainable projects aligned with key demographic, market and environmental trends. Zocalo focuses on projects and locations where the demand for green, mixed-use and mixed-income development outstrips supply and where public policy favors affordable, planet-friendly projects that help residents achieve their aspirations.
Zocalo was named Top Three Best Places to Work in Denver by Denver Business Journal and honored as Best Places to Work in Multifamily (Nationally) in 2022, 2023, 2024 and 2025.
Zocalo embraces the following six core values: Stewardship, People, Integrity, Resourcefulness, Innovation, Teamwork (S.P.I.R.I.T.)
Zocalo embraces diversity as essential to creating and maintaining a culture of innovation and collaboration, in the company and society at large. We recognize that business excellence and operational effectiveness require many points of view, backgrounds, and skills, and challenge ourselves to openly and thoughtfully engage diverse stakeholders across our organization and in our projects to harness their insight and wisdom. Central to this are the people that work at Zocalo. Supporting the education and growth goals and defining a roadmap for employee ownership in Zocalo all create opportunities for wealth-building and autonomy.
The Service Director’s Job Description includes but is not limited to:
Conduct all business in accordance with company policies and procedures, OSHA, Fair Housing, Americans with Disabilities Act, and all other applicable laws pertaining to property management of apartment communities.
Resident Service:
- Happy to service all customers. Greets, engages, and assists residents, guests, prospects and vendors in a vibrant, courteous and professional manner with passion and a positive attitude.
- Lead and performs maintenance tasks and non-routine property needs.
- Follow resident service request policy, completing requests within 24 hours or less. Will notify Community Director if any service requests are not able to be completed the same day.
- Project an approachable and professional appearance, manner, and demeanor while being mindful of representing the Zocalo brand.
- Work with a high level of integrity, doing the right thing even when no one is looking.
- Available for on call maintenance emergencies in accordance with schedule as determined by Community Director.
- Must be available to work overtime, days, nights, evenings, and weekends, to provide the highest level of customer service at all times.
Preventative Maintenance/Safety:
- Maintains positive customer relations attitude.
- Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
- Must be aware of the condition of physical property throughout the building and immediately initiates action to correct unsafe conditions; e.g. broken gates, broken steps, open holes, broken/burnt out exterior lights.
- Maintains accurate records regarding preventative maintenance, service requests (received and completed), expenditures, and apartment make ready status, work in progress, etc.
- Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis.
- Inspects and maintains all tools in excellent condition.
- Performs work area clean-up and safety related duties.
Community:
- Participate as Zocalo’s representative in organizations such as Apartment Association, Colorado Chapter of the United States Green Building Council and other groups in which Director of Real Estate believes there will be beneficial effect for the team member’s knowledge base and on the profitability of the property.
- Be mindful and sympathetic to the impact on our community while contributing positive time and talent to neighborhood events.
Education and Experience
Position prefers at least three years of experience Service Director maintenance or equivalent field. For safety reasons, the position requires the ability to speak, read and write English fluently.
Equipment Requirement: Required to wear back support belt, goggles when working with specific equipment, masks and gloves and other safety equipment as tasks dictate.
Licenses: EPA certification Type I and II or Universal for refrigerant recycling and Certified Pool Operator certification must be obtained within 9 months of hire.
Equipment/Machinery and Tools: An associate in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:
- Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
- Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
- User Mover Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
Mechanical Equipment: Motors, pumps, refrigerant recovery equipment, compressors, blowers, electric and hand powered augers, etc.
Measuring Devises: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.
Physical Requirements
Stand and walk or sit alternatively depending on specific needs of the day. Estimate 66% to 100% of the time.
- Have constant need (66% to 100% of the time) to perform the following physical activities: Climb Stairs – Service requests, make ready needs. Reach Above Shoulder – Perform routine maintenance/repairs, stock and remove equipment, parts, etc. Finger Dexterity – Handle tools and equipment, perform maintenance and repairs.
- Lifting/Carrying (supplies, parts, ladders, etc.): Over 150 lbs. – Rare need, (less than 1% of the time); 75-150 lbs – Occasional need (1% to 33% of the time); 1-25 lbs. – Constant need (66% to 100% of the time). Note: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of the heaviest items include washers/dryers, refrigerators, A/C units and abandoned furniture, etc.
Zocalo Community Development is an equal opportunity employer committed to workforce diversity.
Work Remotely
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Ability to Commute:
- Littleton, CO 80120 (Required)
Ability to Relocate:
- Littleton, CO 80120: Relocate before starting work (Required)
Work Location: In person
