ASSISTANT COMMUNITY MANAGER
Under the supervision of the Community Manager, the Assistant Community Manager is responsible for assisting all operations of the apartment community, managing to company objectives and operating budget, with the primary objectives of increasing net operating income of the community, maintaining the physical asset, and providing a quality living environment for residents.
Essential Functions
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
· Assist Community Manager with leading and managing direct reports effectively.
· With Community Managers direction and guidance assist in defining all community objectives to optimize asset efficiency and achieve performance goals set in accordance with the owner’s expectations.
· Responds to resident complaints and provides resolutions.
· Assists and promotes resident retention.
· Prepare lease documents when needed. Verify lease files, accurate completion of applications, income verifications, and other related paperwork.
· Support quality control by ensuring staff is recording accurate data and transactions in accordance with Company policy and procedures.
· Ensure all monies are posted and deposited in a timely manner.
· Maintain delinquency less than 1%.
· Process and approve all A/P promptly.
· Preparation of move out statements are completed timely.
· Consistently inspect the community and assess condition, including the market window, units, common areas, leasing office and grounds. Ensure sites are clean and well-maintained. Inspect for any potential liability and immediately report. Complete the monthly property inspection report on time and submit to Regional Manager/Director.
· Assist in ensuring compliance with Fair Housing for all team members
· If applicable, ensure compliance with all applicable regulatory, federal, and state agency requirements.
· Ensure sites respond to all Risk Management issues, including reasonable accommodations in accordance to Company policy.
· Responsible to ensure performance of safety and risk management functions are being performed onsite at all communities including “evening” lighting audits.
· Serve and guide site staff to professionally represent Company for all court proceedings including evictions and small claims cases.
Other Responsibilities
· Assist in rent collection and expense control.
· Promote a positive, growth-oriented environment for team members.
· Assist with annual unit inspections and help to ensure repairs are completed in a timely manner.
· Responsible for performance of safety and risk management functions of the community, including submitting incident reports in a timely manner.
· Make the resident living experience, particularly the first and last impressions, of the highest quality.
· Assist Community Manager to reinforce company objectives and encourage team participation in company-provided training such as fair housing, safety, non-discrimination and harassment prevention.
· Performs other duties as assigned.
Minimum Qualifications Required
· Some college coursework or a Bachelor’s degree is highly preferred. Property management certification and/or relevant work experience may serve as a substitute for college coursework.
· Experienced and knowledgeable of Multi-Family Housing.
· At least 1+ year’s property/community management experience at the Assistant Manager level preferred.
· Previous experience in customer service and administrative tasks.
· Basic bookkeeping and general mathematical principles preferred.
· Proficiency in both verbal and written communication skills.
- Preferred candidate will be bilingual.
Computer Skills:
Preferred knowledge of Yardi, Microsoft Word, Microsoft Excel, Microsoft Outlook, and the Internet. Requires intermediate typing skills. Ability to use telephone voicemail, fax, and copy machine.
Physical Requirements
Requires mobility and walking to several different locations including walking up/down stairs, some bending, stooping and stretching. May require the ability to lift up to 10 pounds, usually file boxes. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
Working Conditions
Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Work schedule may vary based on demand.
