Boulder Housing Partners is looking for a skilled and experienced Lead Network & Systems Administrator to join our dynamic IT team. This strategic role is crucial for maintaining and enhancing our organization's entire hardware and software infrastructure, ensuring maximum network security, reliability, and technological agility to support BHP’s mission of providing affordable housing. This position plays a direct role in resident quality of life by ensuring critical community technologies, such as Wi-Fi and access control systems in our multifamily housing properties, are consistently operational.
The ideal candidate is proficient at designing, deploying, troubleshooting, and managing large-scale Wi-Fi, security cameras, and door access networks, as well as ensuring the smooth operation of our systems through effective management and maintenance practices. This full-time, onsite position values collaboration and hands-on problem-solving.
HIRING RANGE AND BENEFITS:
Hiring Range: $90,000-$98,000/year DOQ
Applications will be accepted through January 8, 2026.
WHAT IT'S LIKE TO WORK WITH US:
We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
- Medical, dental, vision health plans.
- Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
- Employee wellness program.
- Selected Summer Fridays off (if applicable)
- 13 paid holidays per year plus vacation and sick leave.
- Excellent work-life programs, such as flexible schedules, training opportunities, and more.
ESSENTIAL JOB FUNCTIONS:
Team Leadership and Service Management:
- Oversee and manage the efficiency of IT service delivery, ensuring timely and effective resolution of technical issues.
- Provide mentorship and high-level technical guidance to the Level 1 & 2 help desk team, serving as the primary technical escalation point.
- Drive continuous improvement in IT processes and service quality.
Infrastructure and Network Management:
- Oversee the installation, maintenance, and troubleshooting of hardware (routers, switches, Wi-Fi controllers).
- Design and deploy network systems, including large-scale Wi-Fi and security camera networks in multifamily properties.
- Manage multi-family door access systems' design, deployment, and ongoing management.
- Monitor network usage, anticipate problems, and ensure system availability and reliability through performance monitoring and capacity planning.
Security and Compliance:
- Maintain network and system security through regular monitoring, incident response, and implementation of best practices.
- Manage firewalls, VPNs, and implement disaster recovery plans.
- Perform regular checks to identify potential intrusions.
System Administration:
- Provide comprehensive support for Microsoft 365 applications and Windows Server environments (including cloud migrations and identity management).
- Functions as the Microsoft Exchange and Microsoft 365 security administrator.
Maintenance and Updates:
- Conduct routine maintenance tasks, including backups, software updates, and patches.
Vendor and Project Management:
- Collaborate with vendors and third-party service providers to ensure seamless service delivery and management of contracts.
- Own the full project lifecycle for IT initiatives, managing scope, schedule, budget, and risk for deployments, upgrades, and migrations.
Professional Development:
- Stay informed about emerging technologies and industry trends.
KEY RESPONSIBILITIES:
- Windows Server Management: Deployments, upgrades, and migrations of Windows server environments.
- Cloud Migration & Management: Migrate onsite servers to cloud systems. Azure Cloud Management.
- Firewall Management: Manage and maintain Cisco ASA and Firepower Firewalls.
- Network Design and Support: Design and support LAN, WAN, and VPN in Cisco and Ubiquiti/Unifi network environments.
- Ubiquiti Networks: Manage large Ubiquiti Wi-Fi Networks and Ubiquiti Protect (Security Camera systems) in multifamily residential settings.
- Wireless Network Management: Set up and maintain point-to-point and multi-point wireless networks.
- Microsoft Office 365 & Communication: Utilize the Microsoft Office 365 Suite with Teams Phone integration.
- Door Access Systems: Design, manage, and maintain large Door Access systems (software and hardware).
- IT Ticketing, Helpdesk & Business App Management: Manage IT ticketing systems, service desk platforms (e.g., Zoho), business workflow applications (e.g., Cognito Forms), and IT projects, ensuring timely resolution and delivery.
- Backup Strategies: Utilize Veeam Backup software and strategies.
- Identity Management: Manage Active Directory and Azure identity services.
- Device Management: Manage various devices (desktops, laptops, and mobile devices).
- Network Troubleshooting: Identify and resolve network issues.
- Performs related duties as required by management to meet the needs of BHP.
- Regular, predictable attendance is an essential function of this position.
- Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
- Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to BHP property.
- Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.
Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions.
REQUIRED QUALIFICATIONS:
- A bachelor’s degree in computer science, information technology, systems engineering, or a related field, OR equivalent experience with a minimum of 5 years in network design, security, and administration.
- Excellent verbal and written communication skills with the ability to explain complex technical issues to non-technical stakeholders.
- Exceptional customer service skills, with a strong focus on user support and satisfaction.
- Proven ability to manage IT projects end-to-end, including planning, resource allocation, and budget control.
- Proficiency in managing and troubleshooting Windows Server environments, VoIP systems, and enterprise Wi-Fi networks.
- Familiarity with Cisco and Ubiquiti/Unifi networking equipment, firewall configuration, Azure cloud services, and Microsoft 365.
- Strong understanding of network and information security practices, including VPNs, firewalls, and incident response.
- Strong problem-solving skills and capacity to work under pressure and meet deadlines.
DESIRED QUALIFICATIONS:
- Prior supervisory or formal management experience is strongly preferred.
- Experience overseeing budgets for IT projects and managing procurement processes.
- Knowledge of Yardi Voyager property management software.
COMPETENCIES:
Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.
Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.
Interpersonal Skills: Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.
Constructive Candor & Conflict Resolution: Able to engage in constructive disagreement, resolve conflicts productively, and proactively communicate status, risks, and challenges (including struggles) with transparency.
Communication Skills: Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.
Self-Knowledge and Development – Actively works to improve skills, leverages strengths, and addresses limitations through continuous learning and feedback.
Customer Service: Provides exemplary customer service to applicants, residents, community partners, and co-workers.
Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.
Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.
Drive for Results: Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.
CHAIN OF SUPERVISION:
(1) TITLE OF IMMEDIATE SUPERVISOR: Director of Information Technology
(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: Lead Technical Support Analyst and Technical Support Analyst I
MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Frequently uses standard office equipment including personal computers, scanners, calculators, printers, shredder machine, electronic date stamp, telephones, fax, and copy machines.
WORKING CONDITIONS:
Physical Demands:
This position works in an office setting and is primarily sedentary, requiring the individual to sit for 8 or more hours per day. Work involves frequent use of hands and eyes for computer operation, data entry, and office equipment; vision to read, record, and interpret information; and verbal and auditory abilities to communicate with employees, vendors, and residents. The role may occasionally involve lifting and carrying materials up to 30 pounds, walking short distances, or standing for brief periods. Mental and cognitive demands include attention to detail, accuracy, problem-solving, meeting deadlines, and handling multiple priorities.
Work Environment:
Work is performed at a desk in a clean, comfortable, and generally quiet office environment, with frequent computer use and regular interaction with staff and community partners. Occasional interruptions and deadlines are part of the work.
The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
